Spoiler
Am I fucking moron? My team lead and unit manager want me to take part in a promotion program designed to "train" some of us to be the next step up from representatives to senior representatives, and I'm telling them no.
My reasoning:
-I've been with this company almost six years. Others I've worked with have been made seniors without some remedial program and extra work this one manager has designed (I've had four managers, they get shifted around regularly) and the only reason previous managers haven't made me senior (so they say) is my issues with adhering to schedule at times (fair). So, I'm too prideful to accept a sudden change in reasoning and that I need "more work" when this has never been brought up before.
-I don't like the way they treat senior reps. For a mild raise, they do half of the work of the team leads and unit managers, a position created specifically to foist off a workload without giving them a full promotion and raise. Yes, I heartily agree that the company's new president has increased the workload of the team leads and unit managers while decreasing the amount of them so as to save money, but it's still bullshit to expect your reps to do that workload without giving them the same title and power.
-I have told them I don't feel I'm a good match for someone responsible for diffusing the irate customers, coming up with "out of the box" workarounds to policy (which, by the way, they consistently drill that policy is policy and ultimately all promises are up to main office, so you'd be wasting irate customers' time by saying, "We can see if we can approve this" when you know damn well main office won't approve it, it just shuts them up for a few days and then moves their anger onto another target), and maintaining a rapport with customers and coworkers outside of the basic team requirements. They say I think too little of myself (maybe, but I also have long experience) and that I am one of the most knowledgeable and committed reps, and then criticize my tone, handling of an irate customer, and concerns I raise at every damn turn.
-I fear I'll be fired because I am a grumpy, resentful, authority-hating bitch and I know it. I don't like "no" when someone has a sob story and I don't like being told I'm gullible and to sit down and let others make mistakes (that affect me and my customers) because "we can't control other sites" (the fuck, we're all the same company!) so deal with it. So, exposed to it even more, my mouth will get me yelled at even more than it does. To put this in true perspective: the only job I've been fired from was the job where I did end up promoted to a manager, and then did let my mouth and pushback put me on the general manager's bad side, so he fired me the instant he could try to make a case of it (which was rejected by unemployment and I got benefits until I got another job four months later) and that'll just be me again. "No, it's just the way that it is" is not good enough for me. And you can't change who you are, not at the core.
Still. How much of a dumbass am I?
My reasoning:
-I've been with this company almost six years. Others I've worked with have been made seniors without some remedial program and extra work this one manager has designed (I've had four managers, they get shifted around regularly) and the only reason previous managers haven't made me senior (so they say) is my issues with adhering to schedule at times (fair). So, I'm too prideful to accept a sudden change in reasoning and that I need "more work" when this has never been brought up before.
-I don't like the way they treat senior reps. For a mild raise, they do half of the work of the team leads and unit managers, a position created specifically to foist off a workload without giving them a full promotion and raise. Yes, I heartily agree that the company's new president has increased the workload of the team leads and unit managers while decreasing the amount of them so as to save money, but it's still bullshit to expect your reps to do that workload without giving them the same title and power.
-I have told them I don't feel I'm a good match for someone responsible for diffusing the irate customers, coming up with "out of the box" workarounds to policy (which, by the way, they consistently drill that policy is policy and ultimately all promises are up to main office, so you'd be wasting irate customers' time by saying, "We can see if we can approve this" when you know damn well main office won't approve it, it just shuts them up for a few days and then moves their anger onto another target), and maintaining a rapport with customers and coworkers outside of the basic team requirements. They say I think too little of myself (maybe, but I also have long experience) and that I am one of the most knowledgeable and committed reps, and then criticize my tone, handling of an irate customer, and concerns I raise at every damn turn.
-I fear I'll be fired because I am a grumpy, resentful, authority-hating bitch and I know it. I don't like "no" when someone has a sob story and I don't like being told I'm gullible and to sit down and let others make mistakes (that affect me and my customers) because "we can't control other sites" (the fuck, we're all the same company!) so deal with it. So, exposed to it even more, my mouth will get me yelled at even more than it does. To put this in true perspective: the only job I've been fired from was the job where I did end up promoted to a manager, and then did let my mouth and pushback put me on the general manager's bad side, so he fired me the instant he could try to make a case of it (which was rejected by unemployment and I got benefits until I got another job four months later) and that'll just be me again. "No, it's just the way that it is" is not good enough for me. And you can't change who you are, not at the core.
Still. How much of a dumbass am I?